Privacy Policy

Devolity Enterprise is committed to protecting your privacy. This policy explains what data we collect, why we collect it, and your rights under applicable data protection laws including GDPR.

1. Introduction

This Privacy Policy describes how Devolity Enterprise ("Devolity", "we", "us", or "our") collects, uses, discloses, and protects personal information when you visit https://devolity.com, use our client portal at app.devolity.com, or engage our managed IT, cloud hosting, cybersecurity, and software development services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Data Controller

The data controller responsible for your personal data is:

Devolity Enterprise

Registered Office: F-34, Street 14, Sector-3, Dwarka, New Delhi, India 110059

Corporate Office: 1-2 Floor, Prem Tower, Sector 10, Pratap Nagar, Sitapura Industrial Area, Sitapura, Jaipur, Rajasthan 302033

Email: [email protected]

Data Protection Contact: [email protected]

3. Information We Collect

3.1 Information you provide directly

Contact details: name, email address, phone number, company name, job title
Account information: username, password (hashed), billing address when you register at app.devolity.com
Communication content: messages sent via contact forms, support tickets, onboarding requests, and email correspondence
Payment information: billing details processed through secure third-party payment providers (we do not store full card numbers on our servers)
Newsletter subscription: name, email, country, and job title when you subscribe to Devolity insights

3.2 Information collected automatically

Device and browser data: IP address, browser type and version, operating system, device identifiers
Usage data: pages visited, time spent, referral URLs, click patterns, and interaction with our website
Log data: server logs, error reports, and security event records
Cookies and similar technologies: as described in our Cookie Policy

3.3 Information from third parties

Business partners and referral sources who introduce you to our services
Publicly available business directories and professional networks (e.g., LinkedIn)
Authentication providers when you choose to sign in via third-party services

4. How We Use Your Information

We process personal data for the following lawful purposes:

Providing and delivering our managed IT, cloud, security, and development services
Processing inquiries, onboarding requests, and support tickets
Managing your account, billing, and service subscriptions
Sending service-related communications (invoices, maintenance notices, security alerts)
Sending marketing communications where you have opted in (you may unsubscribe at any time)
Improving our website, services, and customer experience through analytics
Detecting, preventing, and responding to fraud, abuse, and security incidents
Complying with legal obligations, regulatory requirements, and law enforcement requests
Establishing, exercising, or defending legal claims

5. Legal Basis for Processing (GDPR)

Where GDPR applies, we rely on the following legal bases:

Contract performance: processing necessary to deliver services you have requested
Legitimate interests: improving our services, securing our systems, and direct marketing to existing clients
Consent: newsletter subscriptions, non-essential cookies, and optional marketing communications
Legal obligation: tax records, compliance with court orders, and regulatory reporting

7. International Data Transfers

Devolity operates primarily in India. If we transfer personal data outside your country, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or rely on adequacy decisions as permitted by applicable law.

Our cloud service providers may process data in data centres located in India, the United States, the European Union, and other regions depending on your service configuration.

8. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy:

Account and billing records: for the duration of the service relationship plus 7 years for tax and legal compliance
Support tickets and communications: up to 3 years after ticket closure
Marketing preferences: until you unsubscribe or request deletion
Website analytics: typically 26 months, anonymised where possible
Security logs: up to 12 months unless required for an ongoing investigation

9. Data Security

We implement technical and organisational measures to protect personal data, including encryption in transit (TLS/SSL), access controls, regular security assessments, employee training, and incident response procedures.

While we strive to protect your information, no method of transmission or storage is 100% secure. Please use strong passwords and notify us immediately at [email protected] if you suspect unauthorised access.

10. Your Rights

Depending on your location, you may have the following rights:

Access: request a copy of the personal data we hold about you
Rectification: request correction of inaccurate or incomplete data
Erasure: request deletion of your data where there is no compelling reason to retain it
Restriction: request that we limit processing in certain circumstances
Portability: receive your data in a structured, machine-readable format
Objection: object to processing based on legitimate interests or for direct marketing
Withdraw consent: where processing is based on consent, withdraw it at any time without affecting prior processing
Lodge a complaint: with your local data protection authority

To exercise any of these rights, contact [email protected]. We will respond within 30 days.

11. Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal data from individuals under 18. If you believe we have collected data from a minor, contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated via email or a prominent notice on our website.

13. Contact Us

For privacy-related questions or requests: