Our refund policy outlines when refunds are available and how to request them.
1. General Policy
Devolity strives for client satisfaction. Refund eligibility depends on the type of service, contract terms, and timing of your request.
2. Eligible Refunds
- Duplicate payments or billing errors — full refund within 14 business days
- Service not delivered as specified in your agreement — pro-rata refund for undelivered portion
- Cancellation within any applicable trial or evaluation period stated in your order
- Cloud hosting plans cancelled before service activation — full refund minus payment processing fees
3. Non-Refundable Items
- Setup, onboarding, and migration fees once work has commenced
- Domain registration and SSL certificate fees (passed through from registrars)
- Consumed service periods (monthly/annual fees for time already used)
- Third-party licence or software costs already procured on your behalf
- Custom development work completed and delivered per agreed milestones
4. How to Request a Refund
Contact [email protected] with your account ID, invoice number, and reason for the refund request.
Approved refunds are processed to the original payment method within 7–14 business days. Bank transfers may take additional time.